PayPal: Now with Buyer Protection (aka Seller Destruction!)

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PayPal: Now with Buyer Protection (aka Seller Destruction!)

Post by Shocka on Thu Aug 21, 2008 7:58 am

PayPal's new Buyer Protection is giving me a lot of trouble over two recent Ebay sales, and I'd love some advice if anyone has any thoughts. The new Buyer Protection is great in theory - if a buyer doesn't receive what they purchased on ebay, they can submit a complaint, then PayPal conducts an investigation and can give the buyer back their funds if they decide the seller has cheated them.

I do a lot of selling on Ebay, and two buyers have decided that I didn't send items that I actually did - I'm not sure whether the items were stolen from their letter box, got lost in the mail, or were actually received and the people are just ripping me off, but they submitted complaints to PayPal and I had to provide proof I sent the items. I scanned the receipts for the items (in neither case had the buyer requested Registered Post or insurance, so I had no tracking number to show) and uploaded them to PayPal, who have decided that this isn't good enough and have removed the money from my account, so I'm down a) the items, which I addressed and sent properly (with the correct return address, in case they didn't reach their destination) b) the money for the items and c) ebay and PayPal fees.

In addition, both buyers have left negative feedback on my ebay account, which can't be removed. PayPal claims to have an Appeals Process, but the site doesn't give me any options to appeal when I look at the complaints. Anyone have any advice what I can do about this? I know PayPal is pretty well known for ripping everyone off, but this system basically means that if you purchase something on ebay that isn't sent via Registered Post, you can instantly lie and claim it wasn't received and then get your money back - you rob the seller, basically, and there's nothing they can do about it.

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Re: PayPal: Now with Buyer Protection (aka Seller Destruction!)

Post by Steve Holt on Thu Aug 21, 2008 8:22 am

bunch of savages in this world, i hate paypal, the conversion rate is always off so they make a little money on the side. the fees suck, they're trying to monopolize the market.

sounds like you got ripped off shocka, ebay's really gone down hill lately.

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Re: PayPal: Now with Buyer Protection (aka Seller Destruction!)

Post by ragericho on Thu Aug 21, 2008 9:06 am

sounds like a good story for today tonight,really suxs though i will remember to sell things via rego only.

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Re: PayPal: Now with Buyer Protection (aka Seller Destruction!)

Post by Dabigfella on Thu Aug 21, 2008 10:08 am

The reason i don't do ebay!!

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Re: PayPal: Now with Buyer Protection (aka Seller Destruction!)

Post by TheSweetestThing on Thu Aug 21, 2008 11:08 am

And it's the reason I now avoid selling on ebay like the plague.

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Re: PayPal: Now with Buyer Protection (aka Seller Destruction!)

Post by drspleen on Thu Aug 21, 2008 12:01 pm

i guess this is a good warning. only ship registered post...

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Re: PayPal: Now with Buyer Protection (aka Seller Destruction!)

Post by Shocka on Thu Aug 21, 2008 12:43 pm

That will be the only way to go from now on, I fear, but estimating registered post rates is annoying, as Aus Post's system for sending things is completely arbitrary - I've had different post offices do different things with measuring and weighing packages, charging completely different for similar items to the same destination, gah!

And while I agree that this is might be a good reason not to be selling on ebay anymore, it's really a pain that what was once mutually beneficial for both buyers and sellers can now fall victim to something like this. But there must be something I can do to fix this - without, I'm going to be out a fair bit of money..

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Re: PayPal: Now with Buyer Protection (aka Seller Destruction!)

Post by The Dr Of Style on Thu Aug 21, 2008 1:39 pm

That's crap .......added to the fact that you can't leave negative feedback for a buyer either now

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Re: PayPal: Now with Buyer Protection (aka Seller Destruction!)

Post by reillyd on Thu Aug 21, 2008 2:06 pm

I've had nothing but bad luck with buyer protection refunds. Two items I bought that were cheap knockoffs, and unless you provide a letter from a recognised expert or dealer, they will not issue refunds.

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Re: PayPal: Now with Buyer Protection (aka Seller Destruction!)

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