No record of subscription order this month, anyone else the same?

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No record of subscription order this month, anyone else the same?

Post by Sam on Sat Apr 21, 2012 3:10 am

Being the 21st, I am pretty concerned of another major stuff up.

Tpunch, Draego and Yellow lion haven't either been invoiced or charged, nor is there any sign of it on my order history, for my subscriptions.

Naturally contact with customer support is so far proving fruitless. They replied saying order blah is unsubmitted but when i followed the link it was for some obscure thing, nothing related to my question.

I caved in and called customer service the other night, but could barely hear the person and didn't get anywhere either.

The forums get the blanket answer from toy guru of not his problem, contact customer service, and so it repeats.

Has anyone else not had their subscriptions renewed for this month, regular shipping type (as they wont let me change to UPS) ?




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Re: No record of subscription order this month, anyone else the same?

Post by ragericho on Sat Apr 21, 2012 3:49 am

Mine have already shipped, but after the sale date.

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Re: No record of subscription order this month, anyone else the same?

Post by Sam on Sat Apr 21, 2012 11:24 am

What day did they process yours mate?


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Re: No record of subscription order this month, anyone else the same?

Post by TheGoodDr on Sat Apr 21, 2012 3:09 pm

My latest MOTUC sub figures shipped earlier in the week (both subs)......however, I'm still waiting to see the charge appear on my card though.

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Re: No record of subscription order this month, anyone else the same?

Post by NiteOwl on Sun Apr 22, 2012 2:40 am

Aw, Sam you seem to have the shittiest time with Matty.

I hope it works out for you, mate.

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Re: No record of subscription order this month, anyone else the same?

Post by Sam on Sun Apr 22, 2012 3:58 am

THanks guys, yeh me too Owly.

I just got an email this mornign saying they tried to do it but it didn't work, even though I have both phone calls and emails with the correct card number and available funds.


Does anyone have a better solution for orders of everything that is reliable? I'm so fed up its not funny. BBTS is stupidly expensive per figure, but if there was a bulk seller with reliable shipping and only a small markup, it might be the solution instead of the supposedly 'hassle free' subscription thats not working...


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Re: No record of subscription order this month, anyone else the same?

Post by fuzzcat on Sun Apr 22, 2012 6:19 am

I find that it pays to wait - often prices are high just after they come out, but I got my Wind Raider, Swift Wind, Demo-Man and UBG Evil-Lyn pretty much at cost a couple of months after they came out from various sellers - I guess it depends on what you are willing to pay. Voltron might be a little rich for a while - seems to be a lot of interest. All of mine shipped after the sale date too.

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Re: No record of subscription order this month, anyone else the same?

Post by Sam on Sun Apr 22, 2012 10:53 am

I guess if one was to set up that automatic ebay thingy it might work hey.

Not holding my breath but maybe if I spam Customer support I might get someone who can help, maybe before next month's sale even. That would be tops.

Heres hoping that Kobra Khan slithers his way here safely though from last month...

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Re: No record of subscription order this month, anyone else the same?

Post by DroothR on Sun Apr 22, 2012 12:28 pm

My Khan didn't arrive until last Thursday. Neutral

I received invoice and shipping emails for my combined April order mid-last week.

Sorry to hear that the Gods of Matty have not seen fit to smile upon thee. Sad

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Re: No record of subscription order this month, anyone else the same?

Post by Sam on Sun Apr 22, 2012 3:08 pm

lol, funny u mention gods, I'm playing God of war 3 ATM, kicking some Godly ass, so perhaps its the only retribution I can get for the moment ! lol

I spammed a couple of emails, and I got in my inbox tonight a 'your sub has renewed' so yes, now they have my money, and have begun to do what was meant to happen.

But your right, the gods are not basking me in their glory as such with all matty related things !

upon closer inspection of K.Khan, he wasn't shipping till the 23rd of last month, so I expect around the 30th if anything. Shocking shipping time frames for sure.




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Re: No record of subscription order this month, anyone else the same?

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